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5 Qualities That Make A Great Business Analyst

There are five (5) unique qualities that make a Great Business Analyst. What makes a business analyst from simply “good” to “great” is not just education and credentials, the software helps too. For instance, if you are a business owner, would you want to work with someone who stumbles through conversation? Or the one who commands the room the moment their foot passes the threshold? Such people have a way with words. The type of way that gets right to the point. They don’t tell a story with so much fluff, they know what matters a and goes straight to the point. Let’s look at the 5 unique qualities that make a business analyst from good to great.

1. Impressive Communication

Imagine hiring a business analyst who mumbles every time they speak. They refuse to hold face-to-face meetings, even with stakeholders, because they’re too shy. Or their emails are so short and curt it requires twenty back-and-forths just to confirm a deadline. That’s an analyst who can’t communicate. Would you trust him to improve your business? Likely not.

Great business analysts know effective communication isn’t an option; it’s a necessity. For any given project, they’ll liaise with managers and employees via phone, email, and in-person. Any hiccups in these discussions create more work for everyone involved.

2. The Ability To Solve Problems

A problem occurs within the company. Maybe a change in process management is needed or there is a hiccup in operations. Whatever the issue that may arise, a business analyst is called in to fix it. How they do it is up to the analyst.

Solutions aren’t always simple. Analysts are aware that they need to run through multiple operations and relevant scenarios before finding the right one that fits. Because businesses are intricate. Many working parts are required (processes, management, customers, employees, etc). One solution could be good for one of those groups, but deadly to another.

You don’t want a business analyst who immediately implements the first solution that hits their brain. You want someone who has already examined the problem from every imaginable angle. Someone who has spoken to all parties involved for valuable input and feedback before making a decision. And someone who takes the success of your company as his personal success too.

3. Critical Thinking

Finding the ideal solution doesn’t “just happen.” The answer doesn’t appear at the bottom of their favourite coffee mug or in the middle of a dream, right before waking up (even though it’d be nice if it were that simple!). No, analysts rely heavily on their ability to think critically. Sometimes, the reason behind a problem may not be the true reason at all.

Maybe the manager needs the team to work because they’ve been having complications on a project. The analyst must speak to everyone involved so as to have an adequate understanding of why this need exists and how they can help both the team and the manager equally. Otherwise, production and profits hit a standstill.

Looking at the problem from the surface will only provide shallow or ineffective results.

4. An Analytical Mind

You don’t have to be born with it. But you need to appreciate and use different forms of analysis. With this, it’d be easy to drown in an overload of information. But a great business analyst understands when using PESTLE is superior to value chain analysis.

To truly dig into a problem or assess a proposed solution, analysis helps to strategically break down complex information into easily understandable pieces of information. It can help outline a scenario and build a framework for an effective solution.

5. Process Modeling Knowledge

Some forms of analysis use visual or process modelling. This is a visual representation of information, often depicted in a graph or diagram. It’s common in process management where various processes of a business must be visually displayed for easy understanding. Depending on the job, it may be a requirement. However, it’s also important to grow these skills as some people respond better to visual information than audio.