Citizenship and Immigration Canada Website Guide

Learn how to Navigate and use Citizenship and Immigration Canada Website.

The Citizenship and Immigration – website is the official website of the Canadian Government where you can get all information that has to do with Canadian immigration.

The website gives you specialized and authentic information that reflects the choices, decisions, proposals, rules, and guidelines of the Canadian Government as it relates to citizenship and immigration in Canada.

Furthermore, through the website, you can learn and make applications for various federal immigration programs like the Express Entry program or the Refugees and Asylum programs, in addition to other valuable information and application forms amongst others.

When you log into the website by following a link as it’s given above, or when you type the correct website address into the URL in a search engine, you will be directed to the web pages where you will find and have access to all manner of information you might require, starting with the services and information, most requested info, special announcements, and specially featured programs.

How to Register an Account on the Citizenship and Immigration Website?

To begin registration and opening of an account, first, you have to:

  • Go to the official CIC website at www.
  • Select the language tab to English, if you are English speaking or to whatever language you prefer.
  • Under Services and Information; Select “my application” this will display two suggestions: Sign In or Create Account. Choose the Create Account Option.
  • There are two ways of creating an account:
    • Use the partner option if you have a Canadian bank account.
    • Use the GCkey option, which allows you to create your own user ID or password. This will direct you to another page where you will create your username and password, following the instructions and answer the challenge questions to secure your account. Also ensure to take a photo of your username, password and answers to your challenge questions because these will be required to log in to your account subsequently.

How to Login In

To log in you must to first all have registered on the website; this can be done by creating an account, after you open an account, you will be given a user ID or password, which you created. With this ID you can log in or out of the account, through which you make the application.

Consequently, your account allows you to begin an application, pay your fees and submit your application, receive messages that pertain to your application, monitor the status of your application, in addition to updating your information.

There are two options to log into your account

  1. Using the GCKey user ID or password: A GCKey is an electronic credential created and managed by the Government of Canada, which lets you securely access your account on the Citizenship and Immigration Canada website or other Government of Canada’s online services as it relates to Citizenship and Immigration. It includes a username and password that you must choose.
  2. Using your Sign-In partner: Your sign-in partner is a third party you have registered with like a Canadian bank, who is also a registered partner of the Citizenship and Immigration Canada department. Through the log-in details created with the third party, you can have access to your account and also conveniently make payment of all your fees.

How to Reset your Password

  1. Go to the “Manage Account” section of your payment account.
  2. Choose “Forgot your password,” input your email address and select “continue.”
  3. Answer the challenge questions and choose a new password.

Should you forget the answers to the challenge questions; you will need to create a new account altogether. Therefore, you won’t be able to access your previous receipts online; however, you can always make a request for a copy.

Furthermore, if you made your application online, but can’t remember your password, see the “what do I do if I lost my account username or password section” for directions on what to do.

Other Elements on the Front Page of the Citizenship and Immigration Canada Website

My Application

Under the “My Application” tab, you will find that there are other things which you can do, such as; check your application status and processing time, find forms, pay fees, info about medical and police checks, and information concerning protection against frauds, you may choose whichever inquiry you deem appropriate to your need.


The “Visit” tab, enables you to inquire if you require a visit visa or not to enter Canada, to do business or to transit through Canada, or how you can extend your visit visa.


Here, takes you through the information regarding different types of immigration programs, you will find out from here about what kind of immigration programs you can apply for, about sponsoring your family, or using a representative.

Work on the Citizenship and Immigration website

Through the “Work” tab, you can apply for a work permit or extend one if you already have one. Additionally, you will find information about the International Experience Canada program, how to be a caregiver, how to get your credentials recognized, and so on, also including hiring a foreign worker.


The study option allows you to apply for or extend a study permit or your student work permit.


Through the “Citizenship” tab, you can apply for or resume your Citizenship and Immigration application, in the same vein, give up your Canadian citizenship. Additionally, you can prepare for the citizenship test, and get your proof of citizenship.

New Immigrants

As a new immigrant, you get to apply for a permanent resident card, search for immigration services, and likewise apply for citizenship, amongst others.


This option is only available to Canadian citizens, here you find information on how to obtain your Canadian passport, sponsor a family member, get proof of citizenship, travel or work abroad, adopt a child from abroad, or participate in the citizenship celebration.

Refugee and Asylum

The refugee and asylum enable you to make a claim for refugee protection, sponsor a refugee, search for services for refugees in Canada or appeal a refugee claim.

Enforcement and Violations

Lastly, on the list of options on the front page of the Citizenship and Immigration website is the enforcement and violations tab, this grants you information about why you may not be allowed into Canada, info about immigration violations, the detention review process, and immigration admissibility hearings.

Other special features on the front page include:

  • Express Entry
  • Protecting yourself from fraud
  • Immigration matters

Checking Processing Time

Under the list of the most requested information, you will find the “check processing time” option, select it, this will take you to a different page. However, note that the processing time depends on the program you are applying for.

Thereafter, a drop-down menu will offer you the list of immigration programs, after you select the appropriate one, click on the “get processing time” tab, this will display to you the time status for the application you have made.

Processing times of Express Entry vs Quebec Skilled Worker

View Table for Express Entry & Quebec Skilled Worker Processing Times
Program Processing time Application method Total time
Express Entry (Canadian Experience Class or Regular Stream) 80% of applications are processed within 6 months. Online 6 months
Quebec Skilled Worker (Regular Stream) Stage 1: Obtaining a Quebec Selection Certificate 36 months Paper application 4.5 years
Stage 2: Federal paper-based application 19 months Paper application

Immigration, Refugees and Citizenship Canada

Immigration, Refugees and Citizenship Canada (IRCC) is the department of the Government of Canada that is responsible for matters relating to immigration to Canada, Refugees, and Canadian citizenship. The department was established in 1994 following a re-organization.

What is the Mandate and Role of the IRCC?

Immigration, Refugee, and Citizenship Canada’s mandate and objective are specified in the Department of Citizenship and Immigration Act. Similarly, the Minister of IRCC is the one with the authority to confer the Citizenship Act of 1977 and its subsequent amendments on individuals.

The Minister of IRCC in conjunction with the Minister of Public Safety work hand in hand in regards to the administration of the Immigration and Refugee Protection Act.

The IRCC, likewise its partners, is charged with the responsibility of conducting “the screening of potential permanent and temporary residents so as to protect the health, safety, and security of Canadians.”

In addition to the issuance and control of Canadian passports and other travel documents that enable the travel of Canadian citizens, permanent residents and protected persons, and several others that is under the responsibility of IRCC.

View Current IRCC Organizational Structure
Position Name
Minister of Immigration, Refugees and Citizenship Marco Mendicino
Deputy Minister Catrina Tapley (August 2019 to present)
Associate Deputy Minister Caroline Xavier (February 2020 to present)
Assistant Deputy Minister (ADM), Strategic and Program Policy Marian Campbell-Jarvis (2020 to present)
Associate ADM, Strategic and Program Policy Natasha Kim
Assistant Deputy Minister, Operations Daniel Mills
Associate ADM, Operations Vacant
Assistant Deputy Minister, Transformation Zaina Sovani (December 2017 to present)
Assistant Deputy Minister, Chief Financial Officer Vacant

Citizenship and Immigration Canada Contact

You can also get in touch with the IRCC minister directly at:

[email protected]
The Honourable Marco E. L. Mendicino, P.C., M.P.
365 Laurier Avenue West
Ottawa, Ontario
K1A 1L1

Telephone: 613-954-1064
Fax: 613-952-5533


400-269 Main St, Winnipeg MB R3C 1B2

+1 800-622-6232


400-74 Victoria St, Toronto ON M5C 3C7

+1 416-954-1000

Immigration and Refugee Board of Canada


Minto Place, Canada Building

344 Slater Street, 12th floor

Ottawa, Ontario

Canada, K1AOK1

Frequently Asked Questions

How do I change my address?

If you do not inform the Citizenship and Immigration office when you changed your address, your important documents may be delayed or lost, as a result, your application will be abandoned or refused. Nevertheless, explained below is how you can change your address:

For Immigration application: Get in touch with the Canadian visa office for your region to change your address.

For Citizenship application: Contact the Canadian embassy, consulate, or high commission where you submitted your application if you applied for:

  • Citizenship certificate (proof of citizenship).
  • Search of citizenship records.
  • Renounce (give up) your Canadian citizenship

In addition, you have to inform CIC of your new address by filling the web form if you submitted an application to

  • become a Canadian citizen
  • resume your Canadian citizenship
Where is the address of the Canadian Citizenship and Immigration Resource Centre?

Canadian Citizenship & Immigration Resource Center (CCIRC) Inc. 4999 Ste-Catherine St. W, Suite 515. Montreal, Quebec. Canada H3Z 1T3.

Tel : +1 (514) 487-2011.

Fax: +1 (514) 487-2385.

Email : [email protected]